Check my request status.
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If you've been the victim of an eBay scam, you can call their fraud. You have up to 21 business days from when you opened the original request.
However, the lawyers involved in the case are likely to take a portion of the settlement as part of their fees.
How to ask us to step in.
Open a request to let the seller know that your item hasn't arrived, or that you want to return it. You can get in touch with us in the following ways: Select Contact us at the bottom of this page, choose what you need help with and we’ll get you to the right agent. .
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If the returned item is opened, used, damaged, missing parts,. When you sell on eBay, you need to state whether or not you accept returns, and if so, under what conditions. .
. Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
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The buyer paid but then sent a return request.
If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab. The subject line starts with "Order Confirmed".
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Learn more about asking eBay for help.
The best way to contact eBay's customer service team is through their online help center.
Once a request is opened, you have 3 business days to resolve the issue. If it's less than 3 business days since you opened the request, give the seller more time to respond. If it's less than 3 business days since you opened the request, give the seller more time to respond.
. Open a return request. Anyone in the U. Whether you need to accept the return depends on their reason for opening the return. Now, if a buyer messages you to ask where an item is, they will automatically open an “item not received.
Click the Site Preferences link on the drop-down menu that appears.
You can check on the request at any time to see the seller's replies and to find out what you need to do next. If the returned item is opened, used, damaged, missing parts,.
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Check your open request.
Print out the return labels.
The buyer paid but then sent a return request.
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